SuperBuy is a marketplace for used car parts, bringing together buyers and sellers of auto parts. Our goal is to provide a platform where you can easily and safely find used replacement parts for your vehicle.

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To sell a replacement part, create an account on SuperBuy and upload the part details, including photos, description, and price. Once your listing is online, interested buyers can contact you.

Yes, SuperBuy offers a secure platform for buying and selling used car parts. We provide secure payment methods and our customer support is available to help if any issues arise.

We accept various payment methods, including credit card, PayPal, and bank transfer. The available payment methods may vary depending on the seller.

Shipping is handled by the seller. Shipping costs and delivery times vary depending on the seller's and buyer's location, as well as the size and weight of the part. Please check the shipping details in the item description.

Yes, return shipping costs will only be reimbursed by the seller if the item differs from the described condition in the listing. If the item is returned under the 14-day right of withdrawal, the buyer will bear the return shipping costs without reimbursement. This is an additional contribution to environmental protection.

Our customer support is available via email:[email protected], phone, and live chat. Visit our contact page for more information.

Buyers are only responsible for the cost of the item and the shipping fees. No additional fees are charged to buyers on our marketplace. All fees apply to sellers, who are responsible for covering seller-related fees. Buyers will only pay the listed price for the item and the applicable shipping costs.

Yes, international orders are possible. Please note that shipping costs and delivery times for international orders may be higher. More information can be found in the shipping details of each listing.

Essentially, the same rules apply to sellers as if the seller and the buyer were meeting on a local marketplace in Berlin, Paris, or any other location within the European Union. The applicable EU regulations and laws, such as the GDPR and others, must be adhered to. However, if the local law of the buyer takes precedence over EU regulations, that law will apply in the respective case.

For the sale of an item, a fee of 10% of the item's price is typically charged. Of this, 1% is allocated to sustainable reforestation projects, while 3% covers the secure and efficient processing of payments. There are no fees for listing an item on the marketplace.

To sell a replacement part, create an account on SuperBuy and upload the part details, including photos, description, and price. Once your listing is online, interested buyers can contact you.

For the protection of our buyers and due to fraud prevention reasons, the purchase price will only be released for payout 14 days after the item has been delivered. Until that time, the amount remains with the company (PayPal or Stripe) handling the payment processing.

This applies exclusively to business sellers. In this case, the buyer is responsible for the return shipping costs. The refund of the selling fees to the seller will only be processed once the item price has been refunded to the buyer.

The organization of shipping is the responsibility of the seller, with the costs, including any import duties and taxes, being borne by the buyer. The seller is responsible for including all necessary documents to ensure smooth delivery. Additionally, the seller is required to ship the item with insurance coverage and provide the buyer with the shipping information, including a tracking number.

Yes, within the 14-day right of withdrawal under Directive 2011/83/EU on Consumer Rights, or if the item does not match the description. In case of withdrawal, the buyer is responsible for the return shipping costs. If the item deviates from the description, the return shipping costs must be reimbursed by the seller.

Our customer support is available via email:[email protected], phone, and live chat. Visit our contact page for more information.

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Yes, as a seller on the SuperBuy.store marketplace, you are even required to enable international buyers to purchase your items. The only exceptions are national or international export and trade restrictions.

The invoicing of the selling fee for the respective item by Ecolution GmbH takes place as soon as the amount has been transferred from the payment provider (Stripe or PayPal) to the seller's account, either automatically or upon the seller's request. A refund of the selling fee is no longer possible after this transfer.

The transmission of seller data to the tax authorities only occurs if required by law. Under the DAC7 Directive and Form 1099-K, as a marketplace operator, we are obligated to transmit certain information to the relevant tax authorities to ensure tax transparency. These regulations apply to sales exceeding specific thresholds and are in accordance with the applicable tax laws. We comply with all legal requirements regarding the submission of relevant information to the competent authorities.

Yes, sales taxes can be levied on the sale price of an item, depending on the applicable tax regulations of the country where the seller or buyer is located. As a marketplace operator, we ensure that all legal requirements related to the collection and remittance of sales taxes are complied with. Sellers are generally responsible for properly calculating and remitting the taxes, if applicable. An example of this is the One-Stop-Shop (OSS) regulation of the EU, which requires marketplace operators to collect and remit VAT (Value Added Tax) for sales between different EU countries. This means that for many sales on marketplaces, where the seller ships goods to a buyer in another EU country, the marketplace operator may be responsible for remitting the VAT. However, there are also cases where the seller remains responsible for the collection and remittance of sales taxes, especially for sales within their own country or if the seller manages the tax themselves. These sales taxes will be transferred to the tax authorities in accordance with the regulations.

KYC (Know Your Customer) is an important process aimed at verifying the identity of users (sellers and buyers) on a platform to prevent fraud, money laundering, and other illegal activities. This process helps ensure the security of the marketplace and guarantees that all transactions are transparent and compliant with regulations. As a marketplace operator, we must ensure that all sellers and buyers meet legal requirements, including identity verification. KYC is often a requirement for compliance with regulations such as the DAC7 Directive and Form 1099-K, which require the transmission of certain transaction data to tax authorities. In doing so, we ensure full compliance with the General Data Protection Regulation (GDPR) to protect the personal data of our users. This helps maintain the security and trustworthiness of the marketplace while preserving the integrity of the financial system.